From skin color to skin condition...
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From skin color to skin condition...
Yahoo News wrote:Mother and son kicked off plane for her skin condition: 'I have never been so humiliated in my life'
Elise Solé
American Airlines refunded a family’s plane tickets and apologised for kicking them off a flight for their rare skin disorder.
South Carolina mum Jordan Flake wrote on Facebook that she and her son Jackson were removed from a Thursday flight from El Paso, Texas, to Dallas, Texas because the flight crew was worried about her skin.
Flake has a genetic skin condition called Ichthyosis, which dries out the skin. (She didn’t say whether her son is afflicted.)
“While I’d like to share something positive, Jackson and I were just discriminated against…big time!” Flake wrote on Facebook.
After seating themselves on the plane, an employee asked the two men sitting next to Flake, to stand. “He then quietly asked me about ‘my rash’ and if I had a letter from a doctor stating it was ok for me to fly,” wrote Flake.
When he returned, wrote Flake, he apologetically stated that she and her son would have to leave. “The pilot seemed ok with it,” she wrote. “But the flight attendant rudely said (without even acknowledging me) ‘Well, she doesn’t have a letter from a doctor, so…'”
Flake said employees could not return her checked luggage, although she was provided a hotel and a new flight with a different carrier.
“I had to make unexpected childcare arrangements for my daughter at home and I am having to get a ride to the store to get our lotions and some clothes for tomorrow. I have never been so humiliated in my life!”
“Happy Rare Disease Day!” Flake wrote of the annual February 28 observance to raise awareness for unique health conditions. “Quit being ignorant and take the time to listen to people! I shouldn’t have to explain myself.”
Flake spoke highly of the employee with whom she interacted. “He was very helpful and mad about the situation,” she wrote. “He tried advocating for me!”
The airline told Yahoo Lifestyle, “Our goal at American Airlines is to create a welcoming environment for all of our customers. We sincerely apologise to Ms. Flake and her son for the experience they had yesterday, and our team has begun an investigation into the matter. Our Customer Relations team has already spoken to her directly and upgraded them on their flights. We will also be refunding the cost of her trip as well.”
Flake didn’t respond to Yahoo Lifestyle‘s attempts at contact.
Haha...I have to laugh at American Airlines response...when in doubt, give 'em an extra bag of peanuts.
Original Quill- Forum Detective ????♀️
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Age : 59
Location : Northern California
Re: From skin color to skin condition...
That is so incredibly horrible! I feel really sorry for them.
Ignorance is a sin.
Ignorance is a sin.
eddie- King of Beards. Keeper of the Whip. Top Chef. BEES!!!!!! Mushroom muncher. Spider aficionado!
- Posts : 43129
Join date : 2013-07-28
Age : 25
Location : England
Re: From skin color to skin condition...
Do I have to be the one to point out that it's funny that someone with a skin disease is named Flake?
Okay, fine.
Okay, fine.
Re: From skin color to skin condition...
>THE Ben Reilly< wrote:Do I have to be the one to point out that it's funny that someone with a skin disease is named Flake?
Okay, fine.
No dude. I also thought it but you just had to say it.
eddie- King of Beards. Keeper of the Whip. Top Chef. BEES!!!!!! Mushroom muncher. Spider aficionado!
- Posts : 43129
Join date : 2013-07-28
Age : 25
Location : England
Re: From skin color to skin condition...
American airlines are often in the news for the appallng way they treat their passengers.
They dont seem to be very good at customer relations.
They dont seem to be very good at customer relations.
Syl- Forum Detective ????♀️
- Posts : 23619
Join date : 2015-11-12
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