Ryanair accused of badly handling abusive man on flight.

Ryanair have been accused of badly handling a racially  abusive  man on one of their planes . They moved the elderly black lady he was shouting insults at, allowing him to remain in his seat after he caused a big commotion.
Is it time we had air marshals on every flight? From my own personal experience cabin crew are not very good at handling aggressive passengers.




"Ryanair has come under criticism for not removing a white man who refused to sit next to a black woman on one of the company’s flights from Barcelona to London last Friday.
A video of the man verbally abusing the black woman has garnered more than a million views and more than 30,000 shares on Facebook at the time of writing.
It shows the man calling the woman an “ugly, black bastard,” and saying that if she didn’t move to another seat he would “push” her to another one.
He also shouts: "Don't talk to me in a foreign language, you stupid ugly cow."
After a flight attendant intervenes and tries to calm the man down, the woman asks to be seated next to her daughter and moves to another seat.
The woman’s daughter told The Huffington Post that it all started because her mother who is 77 has arthritis and it took some time for her to move out the way so the man could get to his seat.
She said she took her mum, who migrated to the UK from Jamaica in the 1960s, on holiday to mark the anniversary of her mother's husband’s death.
Several passengers are heard in the video demanding the man be taken off the flight."



https://www.euronews.com/2018/10/21/man-verbally-abuses-black-woman-on-ryanair-flight-sparks-outrage

Watching the video a couple of times it does occur to me that the man could have special needs, obviously he was able to fly unaccompanied though.

The best way to handle a situation like that would be for cabin crew to tell everyone else to sit down and calmly insist the man follow them to a seat up front where he can be watched closely, or restrained if need be.. If the flight has not yet taken off they should remove him and hand him over to the authorities.
It shouldn't be left to other passengers to try to calm him down.

Should have tazered the old bastard and handcuffed him before handing him over to the police.
Better still jettison the racist shit out of the garbage chute.

I may be wrong but didn't she go to sit by or nearer her daughter?
It might help if companies sat people booking two or more tickets together.

Vintage wrote:I may be wrong but didn't she go to sit by or nearer her daughter?


It might help if companies sat people booking two or more tickets together.

What has that got to do with the shouty guy's mega meltdown??   


If this guy stands on a street corner screaming angrily at random pedestrians would you say ''it might help if pedestrians stayed at home''?

He paid for one seat and he got one, that is where the obligations of the airline ends. He did not pay extra to have the 'luxury' of an empty seat next to him and he has NO SAY whatsoever on who he is seated next to. Especially on a budget airline, of all places.


He's welcome to go pay business class rates on a posh airline if he wants lots of elbow room and legroom, don't we all, LMAO. 



For all we know, the woman could have booked that particular seat first, months ago, BEFORE he booked the seat next to her. He should have shown some humility and good manners by having a quiet word with the crew, instead of having a purple screaming fit and barking out orders. 

Syl wrote:Watching the video a couple of times it does occur to me that the man could have special needs, obviously he was able to fly unaccompanied though.

The best way to handle a situation like that would be for cabin crew to tell everyone else to sit down and calmly insist the man follow them to a seat up front where he can be watched closely, or restrained if need be.. If the flight has not yet taken off they should remove him and hand him over to the authorities.
It shouldn't be left to other passengers to try to calm him down.

Yes, probably. He's still in trouble tho. Plus, I doubt any airline will touch him with a bargepole now.
He'd better go beg, steal or borrow some social skills PDQ, for his own good.

Yes of course, I just meant if people booking together sat together, the antisocial person would probably have sat on his own anyway or the mother and daughter may have been less of a target for him or maybe not but at least they would have been sitting together for support.
Personally I think he should have travelled with the baggage, its hard to believe someone would behave like that even if he had to wait for her to move to get to his seat.
The thing of sitting together is because not having flown much but when I have I have always sat with whomever I booked with, it seems to be the policy now to sit people all over the place however early you book or ask for seats together.

Yes, if only he'd had the social skills to have a quiet word with the staff.  We've all been there, we've all sat next to annoying people we disliked.


But there is a knack if you want to get moved, just speak politely and humbly to the staff. Dunno about planes, but on trains I have sometimes cadged an easy upgrade to first class by whispering to the staff that a passenger is very annoying, and spoiling my travelling experience. You'd be surprised how compliant the staff can be. 

And if you get moved to first class on a train - free beverages and snacks and magazines and no crowds! 

Why are companies indulging such miscreants and their misbehavior? People shouldn't be subjected to such shameful conduct.

For my money, the guy should be put off the aircraft, blacklisted until, and if, he can show some special need or justification...and Ryanair should gain the reputation of hosting unpleasant experiences on their flights.

Fly the friendly skies of United!

He looks and sounds like the kind of person who would be unpleasant to anyone, fat ginger etc., once he got a bee in his bonnet, probably about something totally unconnected.
I doubt he would have moved if requested to do so, the lady seemed ok about moving, Iknow she shouldn't have to but who would want to sit next to him anyway?
They'd have ended up being delayed trying to move him or getting the police to remove him, I think that's a bit of a murky area re jurisdiction and the way Ryanair operate I doubt the attendants wanted to make a fuss that would cause significant delay, unfortunately.

Vintage wrote:He looks and sounds like the kind of person who would be unpleasant to anyone, fat ginger etc., once he got a bee in his bonnet, probably about something totally unconnected.
I doubt he would have moved if requested to do so, the lady seemed ok about moving, Iknow she shouldn't have to but who would want to sit next to him anyway?
They'd have ended up being delayed trying to move him or getting the police to remove him, I think that's a bit of a murky area re jurisdiction and the way Ryanair operate I doubt the attendants wanted to make a fuss that would cause significant delay, unfortunately.

He was disgusting, but the way the cabin crew handled it was all wrong.

Of course the lady wanted to sit with her daughter after the abuse he had been throwing at her, no doubt she was frightened of staying in her allocated seat.
Its him that should have been moved or preferably taken off the plane. If he objected there are restraints that can be used on passengers who disrupt a flight.

I know the pilot and cabin crew have legal right to order passengers what to do, but tbh, some of them dont look as if they are capable of handling too much disruption, and really why should they have to?
Thats why I think it's time every flight had at least one marshal trained in handling disruptive and violent passengers....for everyones sake.

Original Quill wrote:Why are companies indulging such miscreants and their misbehavior?  People shouldn't be subjected to such shameful conduct.

For my money, the guy should be put off the aircraft, blacklisted until, and if, he can show some special need or justification...and Ryanair should gain the reputation of hosting unpleasant experiences on their flights.

Fly the friendly skies of United!

I agree. Last week a holiday flight from Manchester had to turn round and divert back to the airport after a drunken woman passenger started rampaging about.
God knows how much that would cost the airline, not to mention every other passenger on the plane that had to put up with the nuisance and the delay to their holiday.

So the man has been identified, Ryanair will make no comment because it's in the hands of the police.

My bet is nothing will be done.


https://www.theguardian.com/world/2018/oct/24/ryanair-racist-incident-barcelona-council-report-possible-hate-crime

"A Ryanair passenger who was filmed launching a tirade at an elderly woman on a flight has apologised and denied he is a racist.
David Mesher was on a flight from Barcelona to Stansted on 19 October when he began insulting Delsie Gayle.
He told ITV's Good Morning Britain he was "not a racist person by any means" and it was "just a fit of temper at the time".
Mrs Gayle, 77, and her daughter Carol Gayle have rejected his apology.
In the film - viewed on Facebook more than 1.8 million times - Mr Mesher can be heard using racial slurs to Delsie Gayle and threatening to "push" her to another seat.
He also shouts at her: "Don't talk to me in a foreign language, you stupid ugly cow."



https://www.bbc.co.uk/news/uk-england-essex-45988890

Syl wrote:He told ITV's Good Morning Britain he was "not a racist person by any means" and it was "just a fit of temper at the time".

All criminals deny their crimes. OJ said afterwards, It was just a fit of temper at the time!

Original Quill wrote:

Syl wrote:He told ITV's Good Morning Britain he was "not a racist person by any means" and it was "just a fit of temper at the time".

All criminals deny their crimes.  OJ said afterwards, It was just a fit of temper at the time!  

Well like the lady and her daughter said, if he wasn't racist he would never have spoken to her like that....he is a bloody creep.

Ryanair seem to have not taken this as seriously as they should. They made a statement saying they could not speak about the case as it was in police hands ...which is correct, but they also announced they had been in touch with this lady....which they had not.
This doesnt really surprise me tbh.
We had an incident a few years ago on a Thompson flight. A man shouting racist comments to the man sat next to my OH, when my OH spoke out the idiot threatened to bite his nose off....he had already threatened his own wife with a belt.
Another lady and myself stood up in the isle to prevent him charging down the plane...by this time he was calling us the C word amongst other things...the cabin crew were very slow to react, and when they did they were useless.
We (the lady and I) made statements and they took our details....we never heard a word from them after we got home.

The one good thing was the police were waiting in Spain when we landed...and the idiot was escorted off the plane into custody.

The Spanish Guardia Civil...that may be why you never heard from anyone again.

It might be unlikely but it is possible he isn't actually a racist, just an angry obnoxious man who was angry enough to use an obvious difference when abusing someone. There had been angry words exchanged between them before he used the racial slur. I am not excusing his behaviour or words in any way by the way, just not sure we should always immediately jump to obvious conclusions, he could have abused anyone with an obvious difference as people sometimes do when they loose control, mind you he did pick the most serious of slurs and was unbelievably rude and aggressive to someone minding their own business.

Vintage wrote:It  might be unlikely but it is possible he isn't actually a racist, just an angry obnoxious man who was angry enough to use an obvious difference when abusing someone. There had been angry words exchanged between them before he used the racial slur. I am not excusing  his behaviour or words in any way by the way, just not sure we should always immediately jump to obvious conclusions, he could have abused anyone with an obvious difference as people sometimes do when they loose control, mind you he did pick the most serious of slurs and was unbelievably rude and aggressive to someone minding their own business.

Are you kidding me?

On what bases does the colour of the skin of a person, be the bases to demean a person as he did?

Granted some people maybe become angry, but it is racist overtones in herantly taught that create such racist beliefs

Sorry but you are excusing them and i have watched the video Vintage

There is many forms of abuse, whether angry or not, this was racist pure and simple

If you want to make excuses poorly as you are doing based on no foundation. Then you are poorly excusing people people racist based on anger

Neither is ever going to be right, as its born from ignorance and wrong with their hate, but his was racist

So you tell me what conclusions you think allowed him to think it was okay to be so offensive racially?

So how and what conclusion should we jump to?

Many words said to him was appalling, but his views were emphatically racist

I am not sure how else you can defend them, but please expalin verbatim on what he said, how they were not racist by defining this by the colour of skin or language?

If this was said to someone classed as white, my views would be the same. So how on earth can you defend him?

Seriously?

Seems agist views were said to him, even though his target was older than he was, again I condemn, but two wrongs do not make a right

You have to be out of your mind to defend such racism and you know I am against PC. What he said was disgusting and completely racist

Maybe you can tell me how calling someone an "ugly black bastard" is not racist?

This really makes me dispair and am ashamed at you here vintage you would even defend this racist twat. I do not care if he declares he is not racist. People not racist do not invoke the colour of the skin of people when upset, unless they are racist. As how else can you think its a valid insult, to invoke the colour, black here?

Like i said, if this had been said opposite to an elderly white woman and the views said were  "ugly white bastard". My views would be the same

What is pathetic here is you are making excuses and you should be shamed of yourself

Only such racist upbringing can form such ignorant views, period. If his anger was based at her attitude, what on earth did that have to do with the colour of her skin and yet he invoked that

That is racism and racism taught

Oh and here is th real kicker for you Vintage

When I am out of line, you only draw one conclusion about me

You see how the bias plays within people in debate?

However, using the excuse he is not bias and said this in anger does not stand. As it clearly has to have underlinning overtones, that had to be taught or perceived through life

The moment he invoked the word black he was being racist and he also knew this and many were disgusted on the plane. At no point did he bow down and apologise. He only did so, when exposed by the media. Only again for damage limitation

Night

Feeling better now?
I am not defending him, just pointing out there is a possibility, small as it might be that he isn't racist but just a rather nasty man with anger issues who like many people used obvious traits or differences to insult someone, people in anger say all sorts of things insulting to the person they are angry with, you should know if anyone should.
The sad fact is he was obnoxious to the lady because she didn't move fast enough due to arthritis for him to get to his seat then after exchanging angry words, he escalated to the racial slur, not excusable but people are like that in temper and some are like that all the time.

Only he knows whether he is racist or not, he  certainly seemed to think he was superior to the lady he was insulting in some way...and he did mention her colour...so people will come to the obvious conclusion..
But not only did he mention her colour, he called her ugly, threatened to push her off her seat....all in all he came across as a really unpleasant human being in every sense.

I did think origionally that he could have some sort of special needs....but it seems he is just a man who has anger issues and cant control his mouth.

Yes I agree, a very unpleasant and entitled human being who I would think wouldn't hesitate to insult anyone he felt aggrieved with.
Maybe I'm splitting hairs but I do see a difference in something insulting, however bad, being said in temper and someone saying the same things in 'cold blood' neither is acceptable however but if in temper, you can apologise and mean it when you cool down.

Vintage wrote:Yes I agree, a very unpleasant and entitled human being who I would think wouldn't hesitate to insult anyone he felt aggrieved with.
Maybe I'm splitting hairs but I do see a difference in something insulting, however bad, being said in temper and someone saying the same things in 'cold blood' neither is acceptable however but if in temper, you can apologise and mean it when you cool down.

Yep...he has apologised, probably because he was named and shamed. The lady does not accept his apology, which she is perfectly entitled not to.

No I don't blame her.

Syl wrote:So the man has been identified, Ryanair will make no comment because it's in the hands of the police.

My bet is nothing will be done.


https://www.theguardian.com/world/2018/oct/24/ryanair-racist-incident-barcelona-council-report-possible-hate-crime

There was speculation on YT and various media outlets about exactly why the man lost his temper.
People were saying things like "well we don't know what the woman said/did to him BEFORE the camera started rolling" .


She said he lost his temper because she did not get up fast enough when asked to do so, to allow him to go sit by the window.
The man confirmed the same  reason himself, during the ITV interview.


So there's the mystery solved, guys -  a 77 y o disabled lady with arthritis did not instantly jump to attention when ordered to. 


Mystery solved, end of speculation.

Syl wrote:So the man has been identified, Ryanair will make no comment because it's in the hands of the police.

My bet is nothing will be done.


https://www.theguardian.com/world/2018/oct/24/ryanair-racist-incident-barcelona-council-report-possible-hate-crime

I think some action WILL be taken.
Not necessarily against the shouty guy but against the inept crew, who lied that they'd seen nowt amiss.



I was wrong when I said shouty guy had possible special needs. He doesn't.
Btw he looks & sounds just like that tv character who goes ''no no no no yes''
Albeit with a brummie accent, instead of a sommerset one  - -   

Vintage wrote:Feeling better now?
I am not defending him, just pointing out there is a possibility, small as it might be that he isn't racist but just a rather nasty man with anger issues who like many people used obvious traits or differences to insult someone, people in anger say all sorts of things insulting to the person they are angry with, you should know if anyone should.
The sad fact is he was obnoxious to the lady because she didn't move fast enough due to arthritis for him to get to his seat then after exchanging angry words, he escalated to the racial slur, not excusable but people are like that in temper and some are like that all the time.

I feel great from the start thanks and you did poorly defend

Period

The fact that you cannot even try to understand why such racism is rooted from, shows you fail to look at this objectivelly

As again why bring up the colour of her skin for the hundredth time?

So based on the fact you ignored every single point I made as to why he was in fact racist and decided to avoid them

I shall not bother again trying to help you understand why, based on your biased position here

It seems some people want to live in a bubble

Good luck with that

I didn't actually hear him using a racial slur.

Didge, you've missed the point again, never mind at least its given you the opportunity for a self important rant once again.

The daughter is saying that she didn't know anything about the incident until they landed and she saw the film, but she was there at the time - on the film.

Vintage wrote:Didge, you've missed the point again, never mind at least its given you the opportunity for a self important rant once again.

How precious. As if you think that is a rant, you must be very fragile mentally indeed
You are as per usual ducking out of the points, so stop using me as excuses not to answer

That is pathetic

Also, the lady is complaining that she had to move rather than the man, but she asked to move to sit by her daughter.

Anyway, the whole thing is just typical of today's manners. People in public services get shouted at - they even have to put up signs in some places saying that abuse is not tolerated.

What happened here is that the member of staff appeared to be pandering to the chap a bit, and that's what annoyed these ladies. I daresay he just wanted it to calm down, and when the lady moved, he was probably relieved. I don't think it's worth them going after him or Ryanair - that would be silly. The rude chap has apologised, and I hope he's ashamed of his outburst - he was very obnoxious.

He's a miserable old twat (note to Quill...this post is not about you)

HoratioTarr wrote:He's a miserable old twat  (note to Quill...this post is not about you)

Was that the daughter who called him "an old tramp" at the start of the video?

I have now heard the racial abuse, but the steward wasn't there at the time so he could hardly react to that could he? All he knew was that three people were arguing at the time.

HoratioTarr wrote:He's a miserable old twat  (note to Quill...this post is not about you)

Still trying to wiggle out of that one? Why not say what you mean, and don't use pronouns or generic references if there's a chance of misinterpretation. I make such meliorations all the time.